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November 15-17, 2022

Chatbot & AI
Conference
in the Metaverse

AI, Chatbots, Voice & Digital Humans

Discover how Top Industry Leaders are using Conversational AI in their Companies and in the Metaverse.

SPEAKERS
SPEAKERS

We feature speakers from the Top Enterprises & Brands like Google, Facebook, Amazon, Walmart, Intuit, 1-800 Flowers & many more. 

Topics
Topics
Voice & VA & The Metaverse
Discover how Virtual Characters are interacting with people on Alexa, Siri, & Google Home and in the Metaverse.
AI in Customer Service
Insights on how Fortune 500 companies like Walmart, Chase, Intuit, etc are using Bots & AI.
Conversational AI for the Office
This hidden use case is one of the most biggest. We will explore how enterprises are using conversational bots and RPAs for the back office. 
Artificial Intelligence & NLP & NLU
As Natural Language Understanding evolves so does our ability to build better and better conversational agents. 
Conversational Design & UX
Latest design conventions, frameworks & exploration of what's working from top conversational designers. 
From Zero to Launch
Discover what use cases to focus on, how to build out your teams and how to manage data and projects.
Agenda

November 15, 2022 

12pm-1pm

Lunch

1:00 pm to 1:30 pm

The Future of Conversational Websites

Rob Lubow

Co-founder@ Botcopy

1:35 pm to 2:05 pm

LLM Era: The Language Revolution and Responsible Development of Generative AI in Contact Centers

Reshma Lal Jagadheesh

Data Science Manager @ The Home Depot

2:10 pm to 2:40 pm

Generative AI in the Contact Center and beyond

Chris Morgan Brown

Natural Language AI @Amazon Web Services

2:40 pm to 2:50 pm

Coffee Break

2:50 pm to 3:25 pm

To Fine-Tune or Not to Fine Tune

Adam Chan

Developer Relations Engineer @Weaviate

3:30 pm to 4:00 pm

Build next-gen end-to-end customer engagement with Power Virtual Agents, Azure OpenAI, and ChatGPT

Prashant G Bhoyar

CTO @AIS

4:00 pm to 4:20 pm

Community Q&A

Everyone

4:20 pm to 5:00 pm

HAPPY HOUR

Workshops & Certificate Programs 

Day 2: Live Workshop
Conversational UX Workshop

Day 3: Live Workshop
AI Developer Workshop 

9:00am: What is conversation design

9:30am: The psychology of conversations

Designing Flows & Personalities

10:00am: A proven CDI workflow: Theory and Starting your Bot

 

Project

11:00am: Persona development

 

12:00am: Lunch break

1:00pm: Introduction - The nature of conversations 

2:00pm:  From conversations to be had to a conversation design

 

3:30pm: Completing your bot in OpenDialog

 

4:30pm:Going LIVE

9:00am: Intro to NLP

9:30am: Conversation Driven Development

10:00am: Deep dive into Natural Language Understanding

11:00am:  Deep Dive into Dialogue Management

12:00pm: Lunch break

12:30pm: Build a Basic Bot

1:30pm: Add skills to your bot: Forms, Custom Actions and Responses 

2:30pm: Testing and Improving your Bot!

3:00pm: Conversation Driven Development 

4:00pm: Practice Session

Our Workshops are both LIVE and On-Demand. This mix allows you to learn at your own pace and then take your knowledge to the next level during our Live Workshop Sessions.

Students who take the workshop(s), will earn a Certification in NLP/NLU and/or a Certification in Conversational Design.

* Agenda is still being finalized and subject to change.

Agenda
Our Attendees
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