Chatbots, AI & VOICE Conference 2020
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AI in Customer Service
Discover how Fortune 500 companies like Walmart, Chase, Intuit, etc are using Bots & AI in customer service.
Artificial Intelligence & NLP & NLU
​Latest on NLP & AI for Bots, Voice Skills and RPAs.
Voice & Virtual Assistants
Discover how Alexa, Siri, & Google Home are impacting customer behavior.
Conversational RPAs
Exploring how Bots are revolutionizing RPAs.
Conversational Design & UX
Latest design conventions, frameworks & exploration of whats working.
Chatbots Ecosystem Overview & Insights on Going from Idea to Launch
Exploring Chatbots & Voice from a 30K foot view and zooming into how to apply insights and take at each stage of the product dev cycle.

If you could ask Google, IBM, T-Mobile, GoDaddy & Salesforce about Chatbots what would you ask?

Partnerships @Google
Co-Founder & CEO @ RulAI
CEO @Conversational Components
Co-Founder & CEO @ Rasa
UX Researcher @Salesforce
Conversational AI @GoDaddy
Founder @ChatbotsLife
Developer Evangelist @Twilio
Global Product Lead @IBM Watson
VP Technology @Cognigy
ML Engineer @T-Mobile
Systems Specialist @ Genentech
Co-founder & CEO @BotCopy
ML Engineer @Rasa
Co-Founder & CEO @Aggranda
Technical Product Manager @T-Mobile
Co-founder & Chief Creative Officer @ Botcopy
Product @Walmart
Developer Advocate @Google
CRO @SmartLoop
Co-Founder @SmartLoop.Ai
Founder & CEO @VOIQ
Voice UX @ Google
Founder @ Botmock
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Welcome Talk

9:00 am to 9:15 am

Stefan Kojouharov

Founder @Chatbot Conference

Keynote: How Google's Rich Business Messaging is Helping Customer Connect with Businesses

9:20 am to 9:55 am

Rob Lawson

Partnerships @Google

Ecosystem Pannel

10:00 am to 10:25 am

Virtual Assistant Ability Model: How to evaluate the level of AI required for chatbot success

10:30 am to 10:55 am

Yi Zhang

Co-Founder of

Coffee Break

10:55 am to 11:00 am

Developing a Great AI Customer Service Bot

11:05 am to 11:30 am

Mira Lynn

Conversational AI @GoDaddy

Multi-turn Deep-context Voice Chat in Action

11:35 am to 12:00 pm

Yaki Dunietz

CEO @Conversational Components


12:00 pm to 1:00 pm

Keynote 2: 5 Stages of AI & NLP

1:00 pm to 1:30 pm

Alexander Weidauer

CEO @Rasa

Deep Dive into Conversational UI

1:35 pm to 2:00 pm

Greg Bennett

UX @Salesforce

All you need to know about Software Robots (Conversational RPAs)

2:05 pm to 2:30 pm

Cristian Ignat

Co-Founder & CEO @Aggranda

Coffee Break

2:30 pm to 2:40 pm

Conversational RPAs

2:40 pm to 3:05 pm

Derek Roberti

VP of Tech@Cognigy

Chatbot success in a “no bots, no BS” company

3:40 pm to 4:05 pm

Lindsey McCarthy & Phoebe Parsons

Sr. Product Manager @T-Mobile & ML Engineer @T-Mobile

Voice & Bot Insights from Twilio

3:40 pm to 4:05 pm

Elizabeth Siegle

Developer Evangelist @ Twilio

Using Psychology to Connect

4:10 pm to 4:35 pm

Stefan Kojouharov

Founder @Chatbots Life

Zero to Launch Panel

4:35 pm to 5:00 pm


5:15 pm to 6:30 pm

9:00 AM

Start Project with Dialogflow

  • Overview of Project

  • Deep Dive into Intents

  • Deep Dive into Entities

10:00 AM

NLP & NLU Fundamentals

  • Design & Develop Welcome Flow

  • Design & Develop 10 FAQ Conversations

  • Design & Develop Fall Backs

11:00 AM

Launching & Testing our Bot

  • Launching our Bot on Messenger

  • Test Bot with friends

12:00 PM


Enjoy a delicious lunch & network.

1:00 PM

Introduction to CoCo 

  • Importance of Design

  • Schema Design

  • Using Modules to Speed up Development

2:00 PM

Adding Modules to Project

  • Building with Modules

  • Implementing Modules in Project

  • Testing Modules

3:00 PM

Launching, Testing & Iterating Bot with Modules

  • Launching fully functional bot

  • Testing

  • Rapid Iterations


© 2017 by Chatbots Conferene TM.