Chatbots, AI & VOICE Conference 2020
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AI in Customer Service
Discover how Fortune 500 companies like Walmart, Chase, Intuit, etc are using Bots & AI in customer service.
Artificial Intelligence & NLP & NLU
​Latest on NLP & AI for Bots, Voice Skills and RPAs.
Voice & Virtual Assistants
Discover how Alexa, Siri, & Google Home are impacting customer behavior.
Conversational RPAs
Exploring how Bots are revolutionizing RPAs.
Conversational Design & UX
Latest design conventions, frameworks & exploration of whats working.
Chatbots Ecosystem Overview & Insights on Going from Idea to Launch
Exploring Chatbots & Voice from a 30K foot view and zooming into how to apply insights and take at each stage of the product dev cycle.

If you could ask Google, Walmart, Chase & Salesforce about Chatbots what would you ask?

Partnerships @Google
Co-Founder & CEO @ Rasa
Co-Founder & CEO @ RulAI
Founder @ChatbotsLife
Global Product Lead @IBM Watson
Product @Walmart
UX Researcher @Salesforce
Developer Advocate @Google
Co-Founder & CEO @Aggranda
CRO @SmartLoop
Co-founder & CEO @BotCopy
Co-Founder @SmartLoop.Ai
Co-founder & Chief Creative Officer @ Botcopy
Founder & CEO @VOIQ
Voice UX @ Google
Founder @ Botmock
Co-founder & CEO @Botanalytics
CEO & Co-Founder @Dashbot
MD at
Chatbot Product Owner @Intuit
Co-founder & CEO
Founder & Chief Growth Officer @ Fetch & Funnel
Managing Director at BotsCrew
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Welcome Talk

9:00 am to 9:15 am

Stefan Kojouharov

Founder @Chatbot Conference

Keynote: How Google's Rich Business Messaging is Helping Customer Connect with Businesses

9:20 am to 9:55 am

Sean Badge

Developer Advocate @Google

Ecosystem Pannel

10:00 am to 10:25 am

Virtual Assistant Ability Model: How to evaluate the level of AI required for chatbot success

10:30 am to 10:55 am

Yi Zhang

Co-Founder of

Coffee Break

10:55 am to 11:00 am

Using Bots & AI at the Top of the Sales Funnel

11:05 am to 11:30 am

Matt Olson

Co-founder @SmartLoop

Chatbot journey at an Omni Channel Retailer

11:35 am to 12:00 pm

Kunal Desai

Product @Walmart Global eCommerce


12:00 pm to 1:00 pm

Keynote 2: 5 Stages of AI & NLP

1:00 pm to 1:30 pm

Alexander Weidauer


Present & Future of Voice, Bots & AI

1:35 pm to 2:00 pm

Anamita Guha

Global Product Lead @ IBM

All you need to know about Software Robots (Conversational RPAs)

2:05 pm to 2:30 pm

Cristian Ignat

Co-Founder & CEO @Aggranda

Coffee Break

2:30 pm to 2:40 pm

Conversational UI

2:40 pm to 3:05 pm

Greg Bennett

UX @Salesforce

Rise of Conversational Voice Bots

3:40 pm to 4:05 pm

Ricardo Garcia-Amaya


Voice UX & Copywriting

3:40 pm to 4:05 pm

Dustin Die & Rob Lubow


Using Psychology to Connect

4:10 pm to 4:35 pm

Stefan Kojouharov

Founder @Chatbots Life

Zero to Launch Panel

4:35 pm to 5:00 pm


5:15 pm to 6:30 pm

9:00 - 10:00 AM

Chatbot Design

  • 4 Parts of a Bot

  • IDEO’s Design Process & Creating Value

  • Chatbot Design Principles: fallbacks

10:00 - 11:00 AM

Starting our Project: Lead Generation Bot

  • Overview of our Project

  • Designing our Conversational Flows

  • Using Plugins, API Calls to connect to 3rd party services

11:00 - 12:00 PM

Launching & Testing our Bot

  • Launching our Bot on Messenger

  • Test Bot with friends

12:00 - 1:00 PM


Enjoy a delicious lunch & network.

1:00 - 2:00 PM

AI & NLP Fundamentals

  • Intent Classification

  • Entity Extraction 

  • Dialogue Management

2:00 - 3:00 PM

Building using Rasa Stack

  • Understand how the open source Rasa Stack works 

  • Transfer your designed assistant into Rasa

  • Coding our bot in an online sandbox


© 2017 by Chatbots Conferene TM.