"How TurboTax plans to make e-filing your taxes easier with Chatbots" Casey Phillips

"Connect with Customers: Messaging That Works" with Rob Lawson

Conversational Copywriting

AI Voice in the Workspace

Virtual Assistant Ability Model

Zero to Launch Panel SF 2019

Global Fraud Prevention & Non-Genuine Conversations with Adobe

Beyond Bots and Towards Truly Intelligent Conversational Agents

5 Levels of AI Assistants

Overview Panel

Designing Great Conversations

Fireside Chat

The Rise of Enterprise Chatbots: One Bot for all your Apps

Keys to a Great Bot User Experience

Google Business Messaging

Zero to Launch Panel NYC 2019