Get Certified in AI & UX
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Learn how to make an AI powered NLP based Voice Bot
Goals
Learn how to make an advanced AI powered Chatbot that reflects the customer journey at each stage & Get Certified in Conversational Design & AI Development.
What you'll Learn
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How to Design your Bot
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How to use NLP/NLU platforms to build Intents & Entities.
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How to build enterprise grade bots.
Ideal for
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Anyone Interested in Bots
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Product Managers
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Designers
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Developers
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Marketers
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Entrepreneurs
Live & On-Demand
Our Workshops are both LIVE & On-Demand. This mix allows you to learn at your own pace and get hands on help from our instructors in the Live Workshops.
Take your Project to the Next Level.
Conversational Design Workshop
Agenda
9:00am: What is conversation design
9:30am: The psychology of conversations
Designing Flows & Personalities
10:00am: A proven CDI workflow: Theory and Starting you Bot Project
11:00am: Persona development
12:00am: Lunch break
Conversational Design Fundamentals Part 1
1:00pm: The Conversation Design Worksheet and the Conversation Design Canvas
2:00pm: Apply to the Pizza Bot Project
Conversational Design Fundamentals Part 2
3:00pm: Sample Dialogue, Low fidelity flowchart
4:00pm: Apply to the Pizza Bot Project
Copywriting & Managing Failure
5:00pm: Integrating with NLU & Going Live
Instructors
Hans van Dam
Founder Conversation Design Institute
Ronald Ashri
Founder & CEO, Opendialog
Maaike Coppens
Chief Design Officer, Opendialog
Dialogflow Workshop:
Intro/Overview
9:00 a.m.: Overview, what makes a great enterprise chatbot?
9:15 a.m.: Intro to NLU frameworks (Google Dialogflow) and Botcopy
9:30 a.m.: Establishing an ROI / data-driven mindset before you build!
Build Your Enterprise Chatbot
10:00 am: Intro to Dialogflow/Botcopy stack: Response types & components
10:15 am: Writing & Design: Fine-tuning your bot’s style to boost engagement
10:30 am: Coding and Webhooks: Backend fulfillment in Dialogflow
10:45 am: Conversational Websites: Window triggers, ref parameters and more
11:00 am: Authentication: Passing JWTs for personalized & secure tasks
11:30 am: Data collection for reporting, training & increased ROI
Afternoon Sessions
Breakout Groups
Breakout Group 1:
All's well that (front) ends well! The art & science of compelling messaging for enterprise chatbots.
The underlying backend structure and, in many cases, fulfillment code is what transforms ordinary chatbots into fully functioning departments that never sleep! But without clear, sensible messaging and an inviting look, feel, and tone on the front end, your best-laid technology plans will go to the scrapyard. Work with Rob and Julia to master the fundamentals of bot writing and design. Ideal for all levels, startup to enterprise!
Hosts
Botcopy's Rob Lubow (Cofounder) & Julia Anderson (Cx Designer)
Breakout Group 2:
Flash intro to creating a robust data feedback loop for an AI solution that never stops learning!
In this breakout group, learn how to set up an air-tight data loop that keeps your info organized and accessible and feeds straight back into your bot's intelligence. Learn how to set up a conversational agent that learns from mistakes and successes to prove increasing ROI! Discover new demands among your users, and let complex data inform how you expand your bot boldly into new service areas.
Hosts
Botcopy's Alex Seegers (Cofounder) and Google's Blossom Coryat (AI Engineer)
Breakout Group 3:
Advanced moves that turn your enterprise chatbot into a fully functioning department unto itself!
Cross over the authentication divide! Learn how to personalize your chatbot experience by passing JWTs, setting up window triggers, custom snippet parameters, and ref parameter detection. Learn how to integrate your chat stack with powerful third-party tools like Zendesk, Salesforce, ServiceNow, Okta, and many more! Transform your bot from a mere lead gen tool into an authentication powerhouse that opens up a vast world of services, from giving order status, taking payments, and issuing refunds to letting end-users access their education and healthcare accounts conversationally.
Hosts
Botcopy's Matthew Porter (Cofounder)
Dusting Dye
Co-founder @ Botcopy
Blossom Coryat
Data Analytics and AI Solutions at Google
Julia Anderson
Conversational UX Designer
Rob Lubow
Co-founder @ Botcopy
Alexander Seegers
Co-Founder and COO at Botcopy
Meet the Instructors
Hans van Dam is co-founder and Dean of the Conversation Design Institute, world’s leading
training and certification institute for conversation designers. The Conversation Design Institute works with brands like Walmart, JP Morgan, Google, ABN AMRO, and many others, to make their AI Assistants more human-centric, helpful, and natural. Hans van Dam lectures at multiple universities (VU, University of Nijmegen, Goldsmiths), and speaks often at conferences around the world.
Ronald has over 15 years experience in leading multi-disciplinary teams to develop user-focussed products with deep technical capabilities.
Combining academic and commercial experience in AI, agent-based systems, knowledge management and data analysis he has worked with clients such as Avaya, Bayer, BDO, Tripadvisor, NHS, Italian Government, UK Government, UCLA, Stanford University, McGill University and more.
He is a frequent speaker, writer and the author of “Agent-based Software Development” and “The AI-Powered Workplace”
Maaike is an internationally respected conversational design expert, speaker and author. She has over a decade of experience in user experience design for startups and major brands including AccorHotels, and Groupe SEB.
She has particular expertise in consumer and voice, consulting on platforms including Amazon Alexa and Google Dialogflow.
With a background in linguistics she leads our voice and conversation design services, offered in English, French, Dutch and German. Maaike is the co-author of the Voice UX Workbook.
Dustin Dye is the founder and CEO of Botcopy, a Santa Monica-based software company specializing in conversational AI. After developing character and dialogue branded content for the #1 business bots on Messanger and Slack, Dustin launched Botcopy in 2017. Dustin and his team at Botcopy have been responsible for the launch of over a thousand Google Dialogflow-powered custom chatbots on websites for Global Fortune 100 companies, mid-size and small businesses in over 30 countries, in every category, and vertical.
Rob is one of Botcopy's three principal cofounders and collaborates on all major aspects of product & business. Rob’s primary leadership role is on the marketing side; ensuring the right messages reach the right people in the right way, owning marketing strategy, content production across all channels, and SEO/SEM. As a certified Google Cloud Partner and bot builder, Rob teaches monthly closed online classes on bot design/writing & best practices for Botcopy’s enterprise and Fortune 500 clients. Frequent writer and speaker on conversational AI tools and techniques, and the social and economic impact of automation technologies as they begin to encroach on tasks that perennially require human-level cognition.
Julia Anderson is a Conversational UX Designer at WeVoice. Data driven UX designer who works closely with product managers and developers to create a design system and devised a digital strategy to develop an online training portal. She is currently working to deploy an Alexa Skill.
Alexander Seegers is the co-founder and COO of Botcopy, a Santa Monica-based software company specializing in conversational AI. He is the Product Team Lead in the Ground-up design and development of Chat window, Portal, API and Website.
Everyone Workshop Attendee will get a
Access to On-Demand Version of the Workshop
and Videos of The Chatbot Conference