Chatbots, AI & VOICE Conference 2020
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AI in Customer Service
Discover how Fortune 500 companies like Walmart, Chase, Intuit, etc are using Bots & AI in customer service.
Artificial Intelligence & NLP & NLU
​Latest on NLP & AI for Bots, Voice Skills and RPAs.
Voice & Virtual Assistants
Discover how Alexa, Siri, & Google Home are impacting customer behavior.
Conversational RPAs
Exploring how Bots are revolutionizing RPAs.
Conversational Design & UX
Latest design conventions, frameworks & exploration of whats working.
Chatbots Ecosystem Overview & Insights on Going from Idea to Launch
Exploring Chatbots & Voice from a 30K foot view and zooming into how to apply insights and take at each stage of the product dev cycle.

If you could ask Google, IBM, T-Mobile, GoDaddy & Salesforce about Chatbots what would you ask?

Partnerships @Google
UX Researcher @Salesforce
Global Product Lead @IBM Watson
Founder @ChatbotsLife
Co-Founder & CEO @ RulAI
Co-Founder & CEO @ Rasa
Co-founder & Chief Creative Officer @ Botcopy
ML Engineer @T-Mobile
ML Engineer @Rasa
Conversational AI @GoDaddy
Technical Product Manager @T-Mobile
CEO @Conversational Components
Developer Evangelist @Twilio
VP Technology @Cognigy
Systems Specialist @ Genentech
Co-founder & CEO @BotCopy
Co-Founder & CEO @Aggranda
Product @Walmart
Developer Advocate @Google
CRO @SmartLoop
Co-Founder @SmartLoop.Ai
Founder & CEO @VOIQ
Voice UX @ Google
Founder @ Botmock
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9:00 am to 9:15 am

Welcome Talk

Stefan Kojouharov

Founder @Chatbot Conference

9:20 am to 9:55 am

Keynote: How Google's Rich Business Messaging is Helping Customer Connect with Businesses

Rob Lawson

Partnerships @Google

10:00 am to 10:25 am

Ecosystem Pannel

10:30 am to 10:55 am

Virtual Assistant Ability Model: How to evaluate the level of AI required for chatbot success

Yi Zhang

Co-Founder of

10:55 am to 11:00 am

Coffee Break

11:05 am to 11:30 am

Developing a Great AI Customer Service Bot

Mira Lynn

Conversational AI @GoDaddy

11:35 am to 12:00 pm

Multi-turn Voice Ready Deep-context Voice Chat in Action

Yaki Dunietz

CEO @Conversational Components

12:00 pm to 1:00 pm


1:00 pm to 1:30 pm

Keynote 2: 5 Stages of AI & NLP

Alexander Weidauer

CEO @Rasa

1:35 pm to 2:00 pm

Deep Dive into Conversational UI

Greg Bennett

UX @Salesforce

2:05 pm to 2:30 pm

All you need to know about Software Robots (Conversational RPAs)

Cristian Ignat

Co-Founder & CEO @Aggranda

2:30 pm to 2:40 pm

Coffee Break

2:40 pm to 3:05 pm

Conversational RPAs

Derek Roberti

VP of Tech@Cognigy

3:40 pm to 4:05 pm

Chatbot success in a “no bots, no BS” company

Lindsey McCarthy & Phoebe Parsons

Sr. Product Manager @T-Mobile & ML Engineer @T-Mobile

3:40 pm to 4:05 pm

Voice & Bot Insights from Twilio

Elizabeth Siegle

Developer Evangelist @ Twilio

4:10 pm to 4:35 pm

Using Psychology to Connect

Stefan Kojouharov

Founder @Chatbots Life

4:35 pm to 5:00 pm

Zero to Launch Panel

5:15 pm to 6:30 pm


Dialogflow Certificate

In this workshop, you will learn how to build a bot using Dailogflow. You will learn about intent classification, entity extraction, dialogue management, and you'll learn how to make your bot conversational using NLP!

Conversational UX Certificate

In this workshop, you will learn how to design a great chatbot. You learn about copy writing, user research, UX design and how to use data and analytics to improve your chatbot or virtual assistant.

After completing the workshops, you will be able to build a high quality chatbot or virtual assistant using Dialogflow!

Students who take the workshop, will earn a Certification in Dailogflow and/or a Certification in Conversational Design.


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